Frequently Asked Questions
- Who is eligible for the Lids Golf assortment?
- Why use the Lids Golf team assortment?
- What kind of discount are we getting?
- Are we limited to the program product on Lidsgolf.com?
- Why is it taking so long for my account to be approved?
- What are my payment options?
- What is a purchase agreement?
- Do you charge sales tax?
- What is the return policy?
- What are my shipping options?
- Do you offer custom embroidery?
- Can I change my password?
- If I have forgotten my password, can I get it sent to me?
The Nike/Lids Golf purchase program is available to currently active Golf Coaches and Athletic Directors at high schools and colleges who have golf teams. We allow them to register on our site and purchase product at program pricing.
We only sell Nike Golf products and are the exclusive Nike Golf Team Dealer in the nation. This allows us to offer the best product at the best prices. Our customer service is top of the line and our turnaround time canít be beat.
We offer the majority of our products at roughly 45% off Nike listed retail pricing. Nike listed retail pricing is found on the tag of the products and does not include retailer discounts that may be marked after the product is received.
We offer the best variety of Nike Golf product at the most affordable prices. Our Lids Golf assortment is structured around team oriented product, especially in regards to color ways. We arenít limited to our online assortment and we do have full access to the Nike Golf line, please donít hesitate to inquire if you find an additional golf style. If in stock we can quote you a program price. Feel free to contact us via email or phone call with your inquiries.
During the business work week, we will approve accounts within 24-hours time. If you donít receive an email confirmation that your account has been approved, it may be because the email is bouncing or being sent to your spam account. To ensure you receive our emails, please add firstname.lastname@example.org to your contact list or safe senders list. This will ensure you receive our important email updates in the future as well.
We offer payment via credit card, personal check, and school issued purchase orders/checks. Orders via credit card are processed immediately upon receiving. Orders being paid by check will not be entered until a physical check is received. For school purchase orders, we do require the signed purchase order to be faxed to us at 503-597-7086. Also required is our Purchase Agreement form to be filled out, signed by the appropriate entities and faxed to us.
Our purchase agreement form is our way of getting approval from the school to process orders via purchase order. The form provides us important contact information in case we have questions or concerns about a particular order. We only require this form to be filled out once per school and we will keep it on file. If you are interested in using our purchase order payment option, we will require this form prior to processing and shipping your order. It is best to fax the form to us at 503-597-7086 as well as follow up via phone call or email to make sure we received the form or if there are any questions.
We do assess sales tax where sales tax is applied. Rates are based on your local area tax. So your orders are not charged tax please forward us a copy of the schoolís State Tax Exempt form. Your account will be updated and no taxes will be charged to your orders. Currently our website doesnít generate sales tax costs to orders but there is a message calling this alerting you at check out. In the meantime if you have any questions please don't hesitate to contact us.
Customers are able to return any product they purchase from us. Our return time frame is 30-days upon receiving product and is strictly enforced. Turnaround time is generally 48-hours for RMA approval. We require the Return Authorization form to be printed and placed in the box with the products, as well as the number marked on the outside of the box. Returns are generally processed within 4-6 business weeks, upon which the refund will either be posted as account credit or refunded to the purchasing credit card. There are three categories of returns that we go by.
- Products that are being returned without reorder due to customer error: Examples of this would be a customer not liking a product or a customer over ordering team items with some unused. We require a RMA form to be included along with the product when sent back. A Return Authorization will still be granted but we will require you to ship them back to us on your own as well as pay a %15 restock fee.
- Products that are being returned with a replacement order in progress: Examples of this would be if a size didnít fit a player and a different size was needed or if a certain item isnít liked but is going to be replaced. The return portion of this is the same as above except there will be no restocking fee. In regards to the replacement order, you can either place a new order online or over the phone and pay in full with the pending return to be refunded, or you can wait for the return to be received and processed before the replacement order is processed.
- Lids Golf errors - If the order is incorrect per Lids Golf or Nike, we will gladly take care of the return for you per a call tag. Examples of this would be shipping you the wrong size or the wrong item. We will gladly fill out the RMA form and setup a pickup for the product. We will also quickly place a replacement order to be shipped to you immediately. There will be no restocking fees, but we do ask to include the Return Authorization Form.
We offer a variety of shipping options when purchasing online. For regular ground shipments, please expect delivery of product to take 5-7 business days. We also offer 2-day or 3-day shipping. See our shipping chart for pricing or contact us directly with any pricing questions.
We do offer custom embroidery for all apparel and headwear as well as golf bags. You can choose from our growing options of custom logos or text. We also allow personal logoís to be embroidered. With questions in regards to embroidery, please send us an email or give us a call for an exact quote.
Changing your password is quite simple. After logging into your account, scroll down to MY Account and click "View Account". This will redirect you to a new page with multiple options; please select "Change My Account Password". Simply enter the current password and what you would like the new password to be. This will automatically change your password. You are more than welcome to call and email with your new password request as well.
If you have forgotten your current password, simply click the "Forgotten Password" button on the middle of the homepage below "Member Login". You will be asked to enter your email address that is registered to your account. Our system will automatically generate a new password and email it to you. To ensure that you receive the new password, please add Lisa.Channel@lids.com to your contact list or safe senders list.